GENERAL INFORMATION

This website www.sunwill.dk is provided by:

Sunwill
Norgesvej 12
6100 Haderslev
Denmark
VAT No.: 24260151

If you experience problems with your order on the Website or the general use of the Website, please contact our Customer Service.

Tel: +45 74 22 35 30 - open from Monday to Friday 8am - 3pm
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

If you do not understand parts of the Terms and Conditions, we recommend that you contact Customer Service before you start shopping on the Website.


IMPORTANT

Please read the terms and conditions carefully before you order goods from www.sunwill.dk.

These terms and conditions (the "Terms and Conditions") apply when you order or buy goods on the Website. The Terms and Conditions may be updated from time to time (for example to reflect changes in technology, our business model, our system capacity or in relevant laws and regulations), and we therefore ask you to accept the Terms and Conditions every time you shop with us. Any reference to "you" or "your" means you as a user of the Website, any reference to "we", "us" or "our" means Sunwill.

If you do not accept these Terms and Conditions, you cannot order or purchase goods on the Website.

You have the right to withdraw from this contract without giving any reason within 14 days after the date on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.
Read more under "Right of withdrawal".

The rules on lack of conformity in the Danish Sale of Goods Act apply to your purchase, which means that you have certain statutory warranties for the goods' conformity with the contract. Read more under "Non-conforming goods and incorrect goods".


ORDERING

The online shop is open 24 hours a day, but may be closed due to maintenance services. To the extent possible, we try to perform such maintenance services during the night.

An order placed on a public holiday or during the weekend will be processed on the following business day. Contracts can only be concluded on the Website. We do not process orders made in emails, letters or faxes.

All goods available while stocks last. Subject to editorial corrections and price changes without notice. You must be at least 18 years old to purchase goods on the Website and possess a valid credit card that is accepted by us. If you are under the age of 18, you must have a legal basis for entering into a contract with us.

We can only process your order if the delivery address is a residential address or a business address in one of the countries on the "We deliver to" list. We do not deliver to PO boxes. Among other things, we reserve the right to cancel the contract of purchase in one of the following situations, without being liable for compensation or other costs:

  • Your payment details are incorrect or cannot be verified
  • Your order is placed with the purpose of committing fraud etc. or placed in connection with a criminal offense or other unlawful activities
  • There is an inadvertent error on the Website, such as a payment error or the like
  • We have reasons to believe that you are under the age of 18

At what point in the ordering process are you bound by your order?
Before submitting the order you have the option of changing the information that you have provided, including delivery and billing information or payment information. Furthermore, you have the option of making changes to your order or to remove goods from your shopping basket.

When you click "Order and pay" and the receipt appears on your screen, you are bound by the contract of purchase. Please read more under "Right of withdrawal".

Please contact our Customer Service if you made a mistake while placing your order - they are ready to help you.

You will receive an email confirming your order.

After the conclusion of the contract, the provisions on withdrawal apply, see below.


LANGUAGE OF THE CONTRACT

This Contract may only be concluded in English.


ACCESS TO THE CONTRACT

You will receive a confirmation of the content of the contract and a copy of these Terms and Conditions via email. We store concluded contracts, including the order confirmation, for a certain amount of time, and we recommend that you save these documents as well; they may not necessarily be available on the Website subsequently. Please read more under "Order tracking and view history".


MEASURES AGAINST FRAUD

In order to protect you and our other customers against fraud and maintain a high level of security for online purchases, we may carry out verification checks. The verification check may comprise the data that you send when ordering, including your address and payment information.


MEANS OF PAYMENT

We accept the following means of payment:

  • VISA/Dankort
  • Mastercard
  • Visa
  • Maestro

CVV (Credit Card Verification Number)

If you pay by credit card, you will be asked to enter the card's security code. You will find the three-digit security code on the back of your credit card, usually on the right side of the credit card's back. The security code is necessary for the payment to be processed and for maintaining a high level of security. There may also be other similar safeguards.

Payment procedure
Once your goods leave our warehouse to be delivered, your payment will be drawn on the selected payment service.


PRICES AND DELIVERY

All the listed prices for goods, delivery costs and other costs include taxes and value-added taxes.

Costs relating to delivery, freight or postage may vary and are added to each order.

Currency
The prices on the website are shown in Danish kroner (DKK) or Euro (EUR) and can be changed by using the currency selector in the top menu. Please note that the choice of currency decide which means of payment you can pay with.

You can pay in the following currencies:

  • Danish kroner (DKK)
  • Euro (EUR)

Delivery
We deliver to the following countries:

 Country  Lead time  Price  Method
 Belgium  2 - 3 business days  7 EUR  GLS
 Denmark  1 - 2 business days  Free  GLS ParcelShop
 Estonia  3 - 4 business days  10 EUR  DHL
 Finland  3 - 4 business days  10 EUR  DHL
 France  3 - 4 business days  7 EUR DHL
 Germany  2 - 3 business days  7 EUR  DHL
 Greece  4 - 5 business days  10 EUR  DHL
 Ireland  4 - 5 business days  10 EUR  DHL
 Italy  3 - 4 business days  10 EUR  DHL
 Latvia  3 - 4 business days  10 EUR  DHL
 Lithuania  3 - 4 business days  10 EUR  DHL
 Luxembourg  2 - 3 business days  7 EUR  DHL
 Netherlands  2 - 3 business days  7 EUR  ZWIER
 Poland  3 - 4 business days  10 EUR  DHL
 Portugal  4 - 5 business days  10 EUR  DHL
 Spain  3 - 4 business days  10 EUR  DHL
 Sweden  3 - 4 business days  7 EUR  Schenker
 United Kingdom  3 - 4 business days  7 GBP  DHL

Delivery Terms
Delivery address must be specified when placing the order. We only deliver to residential and business addresses - not to PO boxes. We deliver to ParcelShops in Denmark and Sweden only. Your goods will be delivered Monday to Friday. The time of delivery depends on the country in which the delivery takes place and the carrier used (see the list above). The goods must be signed for upon receipt. It does not necessarily need to be signed by you. People at the delivery address (e.g. a family member, friend, receptionist, etc.) may sign for the receipt with binding effect on you.

You can contact Customer Service to receive a tracking number.

Please note that the risk of loss of or damage to the goods passes to you after delivery. If the package appears to be damaged you should refuse to receive the goods. If you wish to complain about any lack of conformity, you are required to give notice to us. Please read more under "Non-conforming goods and incorrect goods".

Delivery methods

Denmark
In Denmark the package will be delivered to a GLS ParcelShop. You will receive a SMS when the package has arrived.

Sweden
In Sweden your parcel will be delivered to the ParcelShop nearest to the delivery address you have specified when placing the order. You will be informed when the parcel is ready to be picked up.

Other countries
In all other countries than Denmark & Sweden, your order will be delivered by courier to either a work or home address. If the delivery cannot be completed, the courier will leave contact details for you to call and arrange a new delivery time. In some areas they will leave the package at the nearest post office and inform you about this.


RIGHT OF WITHDRAWAL

(only applicable to consumers)

You have the right to withdraw from this contract without giving any reason within 14 days.

The withdrawal period will expire 14 days after the date on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.

To exercise the right of withdrawal, you must inform us (see contact information below), about your decision to withdraw from the contract by an unequivocal statement (e.g. letter sent by post, fax or email). You can use this standard withdrawal form, but it is not mandatory. The withdrawal deadline is met if you send your notice of withdrawal before the withdrawal period has expired.

Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payments as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

We will bear the costs of returning the goods. If you wish to make use of this service, please contact our Customer Service to get a prepaid return label. Please gather the products you wish to return in one package with this label attached.

You must send back the goods (Return address: Sunwill, Bøndergårdene 38, 6100 Haderslev, Denmark) without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

We recommend that you save the post office receipt as proof of your delivery of the package to the post office/carrier. You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.


NON-CONFORMING GOODS AND INCORRECT GOODS

If your goods are non-conforming or we have delivered the incorrect goods, please contact our Customer Service. If you notice the non-conformity or incorrect goods at the time of delivery, you should refuse to receive the goods.

In case of non-conforming goods or incorrect goods, you can choose between the following options:

  • Return the goods and receive a refund of the purchase price and all delivery costs when our Customer Service has processed the returned goods,
  • Return the goods and receive similar goods when our Customer Service has processed the returned goods, provided we can supply an equivalent, or
  • Keep the goods and request a proportionate reduction of the purchase price
When contacting Customer Service, you will be asked to provide the order number, possibly the goods/item number, and to describe what is wrong with the goods etc.

You are not responsible for costs associated with the return of non-conforming goods or incorrect goods. We will refund the purchase price and of course the delivery costs once we have received the goods, unless you choose to receive new goods to replace the original goods.


OTHER MATTERS

Updating the website
We do our best to update the Website and to ensure that prices, offers, descriptions and other information concerning the goods are correct. Typographical errors and errors in prices, offers, descriptions and other information concerning the goods may occur, and sometimes we discover that the prices on goods are incorrect.

Force Majeure
We are not responsible for delays or failure to meet our obligations in relation to the Terms, if the delay or the non-compliance is due to events beyond our control.

The completeness of the contract
These Terms and Conditions constitute the complete terms of the contract between us.

Invalidity
If one or more of the provisions in the Terms and Conditions are declared fully or partially invalid, the remaining provisions still apply.

Assignment
We are entitled to assign our rights and obligations under the contract with you to third parties. The standard of the service you receive will not be impaired by the assignment. We will notify you of such possible assignment. By accepting these conditions you consent to any such future assignment. At the same time, you agree that from the time when we have given you notification of the assignment, your rights may be claimed only against the third party in question.

Privacy Policy
We treat your personal data confidentially. Please read our Privacy Policy that explains how we use the personal data that you provide in connection with the ordering procedure, and your use of the Website in general.

Right to complain
In case you wish to complain about goods purchased from us, please contact our Customer Service. You can contact our Customer Service by telephone, email or ordinary mail. You can find our contact information under "General information" above.

You may also submit a complaint about goods purchased from us to the Danish Dispute Resolution Institute, Carl Jacobsens Vej 35, 2500 Valby, Denmark. It is also possible to submit a complaint online via their website.

You may also use the European Commission online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. You may submit the complaint by using this online form. When submitting the complaint, you must state our email address This email address is being protected from spambots. You need JavaScript enabled to view it..

In case we cannot reach a settlement through the Danish Dispute Resolution Institute, you will have access to submit a complaint to the Consumer Complaints Board via this online form.

Choice of law and jurisdiction
Any contracts concluded between us using these Terms and Conditions are governed by Danish law. Any dispute which may arise in connection with our contract, including its existence or validity, must be brought before a competent court in Denmark. As a consumer you may bring proceedings against us in the courts for the place where you are domiciled or.

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