If you are not completely satisfied with your Sunwill purchase, you are always welcome to return the product to us. We ask that returns are made within 14 days of receipt of your purchase. If you wish the full amount to be refunded, the product must be returned in the same condition as it was received.
If you want to exchange one of your purchased products to another size or colour, you have to indicate this at the returns form. The product must be returned in the same condition as it was received. We do not accept exchanges after 30 days of the original purchase.
How to return a product:
- Fill out the returns form, which was enclosed with the product on delivery.
- Pack the product to be returned in suitable packaging.
- Contact Sunwill's customer service, who will send you a return label by e-mail.
- Inform customer service if you would like the package picked up, or if you would prefer to send it yourself using a GLS ParcelShop.
- Once you have received the return label, you will also find out when your package will be picked up, if you have requested this service (typically, the following working day).
- If you are not home when the package is picked up, you can place it somewhere where the delivery man can pick it up without problems.
Once we have received the product in our warehouse, we will transfer the money to your account within 7 working days.
By exchanges we will send the new product to you when we receive your parcel. If the requested product is not in stock, we will transfer the money to your account within 7 working days.